Privacy Policy

At Bethesda Labs (“we,” “our,” or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us. By using our website, you consent to the practices described in this policy.

1. Information we collect

We collect information you provide directly to us, including:

• Contact information: name, email address, phone number, and shipping/billing addresses;
• Payment information: card details and billing information, processed securely through our third-party payment providers (we do not store full card numbers on our servers);
• Order information: products purchased, order history, and transaction details;
• Communication data: messages, emails, and support requests you send us;
• Account information: username and password if you create an account.

When you visit our website, we automatically collect certain information, including your IP address and browser type, device information and operating system, pages viewed and time spent on the site, referring and exit pages, and data from cookies and similar tracking technologies.

2. How we use your information

• Process and fulfill your orders;
• Communicate with you about your orders and our products;
• Send promotional emails or messages (with your consent);
• Verify research-use eligibility where required;
• Improve our website and customer experience;
• Prevent fraud and enhance security;
• Comply with legal obligations and respond to lawful requests;
• Respond to your questions and support requests.

3. Information sharing

We do not sell your personal information. We may share your information with:

• Service providers: payment processors, shipping carriers, and email/analytics providers who help us operate our business, under contractual confidentiality obligations;
• Legal requirements: when required by law, subpoena, or to protect our rights, safety, or property;
• Business transfers: in connection with a merger, acquisition, or sale of assets.

4. Data security

We implement appropriate technical and organizational measures to protect your personal information, including SSL/TLS encryption for data transmission, secure payment processing through PCI-compliant providers, monitoring, and limited employee access to personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including to provide our services, comply with our legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it.

6. Cookies and tracking

We use cookies and similar technologies to keep your cart and preferences working, remember your session, analyze site traffic, and support marketing. You can control or clear cookies through your browser settings; disabling certain cookies may affect site functionality. We honor recognized opt-out signals where required by law.

7. Your privacy rights

Depending on your location, you may have the right to access, correct, update, or delete your personal information, to object to or restrict certain processing, to withdraw consent, and to receive a copy of your data in a portable format. You can unsubscribe from marketing emails at any time via the link in each message, or opt out of text messages by replying STOP. To exercise any right, contact us using the details below; we will respond within the timeframe required by applicable law.

8. California privacy rights (CCPA/CPRA)

If you are a California resident, you have the right to know what personal information we collect, use, and disclose; to request deletion or correction of your personal information; to opt out of the “sale” or “sharing” of personal information (we do not sell personal information); and to not be discriminated against for exercising your rights. To make a request, contact us at privacy@bethesdalabs.net. We will verify your request before responding.

9. International users (GDPR/UK GDPR)

If you access our website from outside the United States, your information may be transferred to, stored, and processed in the United States. Where the GDPR or UK GDPR applies, our legal bases for processing include performance of a contract, your consent, our legitimate interests, and compliance with legal obligations. You have the rights described in Section 7 and may lodge a complaint with your local data-protection authority.

10. Children’s privacy

Our website and products are not directed to individuals under 21 years of age, and we do not knowingly collect personal information from anyone under that age. If we learn that we have collected such information, we will delete it.

11. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any information.

12. Do Not Track

Some browsers offer a “Do Not Track” signal. Because there is no consistent industry standard for responding to these signals, our website does not currently respond to them, except where required by applicable law.

13. Changes to this policy

We may update this Privacy Policy from time to time. Changes are effective upon posting to this page, and the “Last updated” date will be revised accordingly. Your continued use of the website after changes constitutes acceptance of the updated policy.

14. Contact us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us or email privacy@bethesdalabs.net.